Vacancy

Hotel General Manager | Tzaneen Limpopo

Reference:

JN1317

Job Title:

Hotel General Manager | Tzaneen Limpopo

Job Level:

Management

Job Type:

Permanent

Job Location (Province):

Limpopo

City/ Town:

Tzaneen

Salary:

Market Related

Salary Frequency:

Per Month

Salary From:

Undisclosed basic salary

Salary To:

Undisclosed basic salary

Industry:

Hospitality

Job Details

Job Description:

EXPERIENCE AND SKILL REQUIREMENTS:

  • A Grade 12 and / or equivalent qualification.
  • A Tertiary qualification in Hospitality Management or related field is preferred.
  • A minimum of 5 (five) plus years of experience in hotel management, with at least 2 (two) years in a General Manager role at a hotel.
  • Proven track record of achieving financial targets, increasing revenue, and improving guest satisfaction scores.
  • Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
  • Excellent problem-solving and decision-making abilities, with a focus on continuous improvement.
  • Knowledge of hotel operations, including Front desk, Housekeeping, Food and Beverage, and Hotel Maintenance.
  • Proficiency in budgeting, financial analysis, and revenue management software.
  • Knowledge and experience of Hotel Management software such as Opera, Protel etc.

DUTIES AND RESPONSIBILITIES:

  • In collaboration with senior management, development, and implementation of strategic plans to achieve the hotel’s financial goals and objectives.
  • Overseeing all aspects of hotel operations, including Front desk, Housekeeping, Food and Beverage as well as Hotel Maintenance.
  • Ensuring the highest levels of guest satisfaction by maintaining quality standards, resolving guest complaints, and addressing any service issues promptly.
  • Monitoring and analysing financial performance, including revenue, expenses, and profitability.
  • Developing and managing budgets, forecasts, and financial reports.
  • Recruitment, training, and supervision of hotel staff, providing ongoing coaching and feedback to ensure high performance standards are met at all times.
  • Maintaining positive relationships with guests, staff, and vendors to foster a positive work environment and guest experience.
  • Collaborating with Marketing and Sales teams in order to drive revenue growth through effective promotions, pricing strategies, and customer relationship management.
  • Ensuring compliance with all legal and safety regulations, as well as hotel policies and procedures.
  • Staying current on industry trends and best practices, continually seeking opportunities for innovation and improvement.

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