Vacancy

Hotel Sales Executive

Reference:

JN1313

Job Title:

Hotel Sales Executive

Job Level:

Intermediate

Job Type:

Permanent

Job Location (Province):

Gauteng

City/ Town:

Johannesburg

Salary:

Market related

Salary Frequency:

Per Month

Salary From:

Undisclosed basic salary

Salary To:

Undisclosed basic salary

Industry:

Hospitality

Job Details

Job Description:

JOB DESCRIPTION / PURPOSE:

The Hotel Sales Executive will be responsible for driving revenue by promoting and selling the companies hotels’ services and facilities to potential clients. This role requires a strong sales background, excellent communication and negotiation skills, and a passion for customer service. The primary goal of the Hotel Sales Executive is to maximize hotel revenue through securing corporate accounts, group bookings, and individual reservations.

EXPERIENCE AND SKILL REQUIREMENTS:

  • Education and Experience:
    • Grade 12 or equivalent qualification.
    • A Valid driver’s license and own reliable vehicle essential.
    • A tertiary qualification in Business Administration, Marketing, Hospitality or a related field is preferred.
    • Proven experience in hotel sales, business development, or a related field.
    • Familiarity with the hotel industry, market trends, and customer preferences.
  • Sales and Communication Skills:
    • Strong interpersonal, negotiation, and presentation skills.
    • Excellent verbal and written communication skills.
    • Ability to build and maintain professional relationships with clients.
  • Result-driven and self-motivated:
    • Proven track record of achieving and exceeding sales targets and driving revenue growth.
    • Ability to work independently, manage time effectively, and prioritize tasks to meet deadlines.
  • Customer-centric approach:
    • Passion for delivering exceptional customer service.
    • Ability to understand customer needs, provide solutions, and handle complaints or feedback effectively.
  • Adaptability and flexibility:
    • Willingness to adapt to changing market demands and business priorities.
    • Ability to work flexible hours, including evenings, weekends, and travel, as required.
    • The successful candidate will be expected to attend a daily online meeting with management.

DUTIES AND RESPONSIBILITIES:

  • Develop and implement sales strategies:
    • Identify and target prospective clients to generate sales leads both corporate and leisure.
    • Build and maintain a database of corporate clients, event planners, travel agents, TMCs, STOs, PCOs, FITs and other potential sources of business.
    • Analyze market trends, competitor activities, and customer feedback to develop effective sales strategies.
  • Sales and client relationship management:
    • Conduct sales calls, meetings, and presentations to promote the hotel’s services and facilities.
    • Negotiate contracts, rates, and packages with potential clients to secure business agreements.
    • Maintain positive and professional relationships with existing clients and provide outstanding customer service.
    • Respond to customer inquiries and concerns promptly and professionally.
  •  Revenue generation:
    • Achieve and exceed sales targets as set by the hotel management.
    • Develop and execute sales initiatives to drive revenue growth.
    • Monitor and analyze sales performance, market conditions, and customer feedback to identify opportunities for revenue optimization.
  • Collaboration and teamwork:
    • Collaborate with other departments (e.g., marketing, operations, front desk) to ensure seamless customer experiences and successful implementation of sales strategies.
    • Attend relevant industry trade shows, conferences, and networking events to represent the hotel and build professional relationships.

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