Job Description:

JOB DESCRIPTION / PURPOSE:

The Installation Coordinator is a vital role within our organization and is responsible for ensuring the seamless and efficient execution of installation projects. This position requires strong organizational skills, attention to detail, and practical communication abilities to coordinate and oversee all aspects of the installation process.

EDUCATION / COMPUTER PACKAGES: 

• Matric
• Minimum 3 years’ experience as a project management and strong administration skills
• Demonstrated ability to multitask and prioritize in a fast-paced environment.
• Strong communication skills, both written and verbal
• Excellent organizational skills with attention to detail
• Able to work effectively with cross-functional teams and external partners/vendors.
• Proficient in using project management software/tools (e.g., Field Power, Monday.com)
• Ability to adapt quickly to changing priorities or unforeseen circumstances.
• A positive attitude with a problem-solving mindset

DUTIES AND RESPONSIBILITIES:

• Coordinate installation projects from start to finish, ensuring timely completion and customer satisfaction.
• Schedule installation appointments with customers and external contractors
• Manage project timelines and resources.
• Communicate project requirements and specifications to internal teams (Installation Techs, IT Technicians, Application Specialist, and clients)
• Ensure all necessary equipment, materials, and permits are obtained for each installation.
• Monitor project progress and address any issues or delays that may arise.
• Maintain accurate documentation of project details, including SLAs, warranties and rental agreements.
• Collaborate with sales team to provide training once projects are installed.
• Provide regular updates on project status to management and clients.
• Resolve any customer concerns or complaints in a timely manner.
• Booking medicals for service technicians when needed for installations.
• Booking flight, accommodation and car rentals
• Booking freight forwarding
• Answering phones and basic office admin

BEHAVIOURAL COMPETENCIES / PERSONAL ATTRIBUTES:

• Highly organized and detail-oriented individual with excellent communication skills