IT Technical Support FAE



Job Title:

IT Technical Support FAE

Job Level:


Job Type:


Job Location (Province):


City/ Town:



Undisclosed basic salary

Salary Frequency:

Per Month

Salary Form:

R 25 000

Salary To:

R 32 000


Industrial Automation

Job Details

Job Description:


  • BTech IT: IT Technical Support Technician 4+ yr. working experience
  • Knowledge of PLC programming and SCADA development
  • Min of 3 years in an IT support position
  • C+, C++ Knowledge will be advantageous
  • Good understanding of networking, Wi-Fi and IoT (LAN and WAN)
  • Necessary skills: Communication, problem solving, time management and Organizational Project Management Skills
  • A+, N+ qualification
  • Microsoft Office applications.
  • MCSE (Cloud platform and Infrastructure)
  • Windows 10
  • CCNA / Microsoft MCSA / Azure / AWS qualification advantageous
  • Excellent written and verbal communication skills
  • Linux & RMM knowledge & experience will be advantageous
  • Innovative, motivated and solutions driven!

 Duties & Responsibilities

  • Provide technical sales support and solutions for customers based on our full range of products travelling to site when necessary (travelling allowance provided).
  • Manage additional assignments or projects as required by the company to achieve strategic objectives.
  • Technical consulting and problem-solving abilities (installation/configuration/deployment).
  • RMA product testing and troubleshooting.
  • To support in FAT (Factory Assurance Test) product testing and technical support cases (installation/configuration).
  • Networking, Switching, VLAN’s, Fibre, VPN’s and IoT, firewalls and security
  • Support SAT (Site acceptance test)
  • Reporting on Site visits and support cases
  • Provide and facilitate technical training on internal and external products when necessary.
  • Project Management
  • Oversee environmental in assembly Lab

Industry Experience

  • Industrial automation industry, industrial infrastructure solutions
  • Smart grid applications, such as renewable energy, substation transition, and distribution.
  • Selling, Designing, supporting, and implementing the above solutions

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