Retention's Agent

Reference: JN244
Job Title:
Retention's Agent
Job Level:
Intermediate
Job Type:
Permanent
Job Location:
Gauteng
City/Town:
Roodepoort
Basic Salary:
Basic + Commission
Salary Frequency:
Per Annum
Salary From:
Salary To:
Industry:
Finance
Job Description:

JOB DESCRIPTION / PURPOSE:

The successful candidate will be working in the customer service and sales environment of this Financial Outbound Call Centre Business.

EDUCATION / COMPUTER PACKAGES:

  • Matric
  • Computer literate – especially proficient in Microsoft Excel.

SKILLS AND EXPERIENCE:

  • 2 years sales of financial product
  • Background in sales, outbound customer service, collections call centre would work.
  • Must have worked in High volume call centres, other Debt Counselling companies
  • MUST live / come from / have grown up in the area/town in which the vacancy exists. (Cultural fit, and community network / possible client base.)
  • Must have stayed at employers for at least 2 years at a go.
  • Because the position involves advising people of sensitive issues regarding being over-indebted, we find that more mature candidates are more successful – so we would prefer candidates who are older than 25yrs. – but closer to 35 would be preferable.

BEHAVIOURAL COMPETENCIES / PERSONAL ATTRIBUTES:

  • Negotiation skills
  • Customer care
  • Attention to detail
  • Well-presented and well spoken
  • Analytical
  • Able to resolve complex problems
  • Must be a leader and take responsibility

DUTIES AND RESPONSIBILITIES:

  • Making the outbound calls and overcoming objections
  • Responsibility includes retaining policies and assisting clients with budget repair services