Job Description:

EXPERIENCE AND SKILL REQUIREMENTS:

• Knowledge of graphics design is an advantage but not a specific requirement.
• Knowledge of export compliance and logistics is an advantage but not a specific requirement.
• Customer service
• Product knowledge
• Client relationships
• Good time management and planning skills.
• Good interpersonal skills
• Good written and verbal communication skills
• Able to meet multiple project deadlines and demonstrate good attention to detail.
• Able to demonstrate an understanding of the needs of the customer.
• Able to work individually as well as part of a team.
• Ability to meet deadlines with minimal supervision.

DUTIES AND RESPONSIBILITIES:

• Responsible for day to day sales enquiries from existing or potential customer – quotes, prices, product construction etc.
• Manage and record all sales enquiries
• Customer account creation via Pastel
• Serves customers by selling product and meeting customers’ needs.
• Service existing accounts, obtains orders and establishes new accounts.
• Resolves customer complaints by investigating problems, developing solutions, and preparing reports through the production team.
• Expands sales in existing accounts by introducing new products that the production team may be developing.
• Keeps customers informed of their order progress by submitting weekly/ monthly outstanding order lists.
• Keep customers informed of delivery status for their deliveries.
• Travelling will be required for quarterly meetings with existing customers or meeting with potential new customers.
• Conception of new designs/packaging or changes to existing designs/packaging with new or existing customers.
• Submits manufacturing orders by referring to price lists and product literature.
• Posting of manufacturing orders into Pastel Accounting system.
• Checking that the sales balance and submitting monthly sales reports to Management team every month end.
• Submitting Sales Reps reports to Sales Team and Accounting Team.
• Keeps management informed by submitting weekly, monthly, and annual sales and production reports.
• Maintains professional and technical knowledge by continual meetings and updates with the production team.
• Liaise with logistics and customer in coordination with collection and delivery of orders.
• Provides historical records by maintaining records on customer sales and production tracking.
• General support to sales team and production team as required.
• Procurement of items instructed by Management team.
• Day to day administrative tasks, answering the telephone etc.
• Any other reporting or tasks requested by Management Team.